Some tools developed by Just Right UX. We use these tools with clients and internally to help guide discussion, assess design, and strategize. This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License .
This UX strategy cheat sheet captures items to discuss with new or potential clients. We use it to help assess where the client currently is with respect to UX and design, where they most need input, and as a general aid in planning design strategy.
It also serves as an aid in assessing the maturity of the client's UX practice (if it exists at all), product usability/design challenges, and how UX/design currently fits into the engineering process.
An earlier version of this cheat sheet was created for a user research training class. It contains an overview of user research: why it's fundamental to good design, its nature as a discovery activity, and a means to get at the why. It covers some basic techniques including one on one interviews, field studies, and surveys, as well as their pros and cons.
Analysis is covered as an affinity diagramming activity, and artifacts include the ones we've found most useful: user scenarios (or "day in the life") and personas.